Our client, a company that specializes in providing drum and brush sanders for the woodworking and metalworking industries, had been working with our team in many capacities for more than two years. The company was growing, making sale after sale to numerous customers, but they hit a roadblock that called for some quick thinking and […]
When it comes to online retailers and manufacturers, what’s the most important aspect of customer service? Is it communication? Friendly customer service representatives? A stable process for addressing customer issues and complaints? While all of these things are important, there is one aspect that is ultimately more important for customer service: shipping. Good shipping is […]
David Weakly has been a part of the King Solutions family for nearly a decade. A Bloomington, MN native, David is a major player on our business development team. Here’s what David has to say about his role with King and his life outside of the company. 1. Introduce yourself to our readers. Hello my […]
Carrier performance is an integral part of the supply chain. It is also the only portion where products are completely out of the hands of the companies that sell and ship them. Because of this, shippers need to make sure that their carriers are performing up to their expectations. Does your carrier track its performance? […]
Choosing the right carrier is critical to shipping success. Many businesses make the mistake of forgetting that this a very important step in the fulfillment process.
Making the decision to outsource your logistics to a third party logistics provider (3PL) is not something to take lightly, but it’s a decision that could greatly benefit your company, your operations and your customers.