The King’s Scroll

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5 shipping questions that analytics can help answer

analyzing shipping data

Analytics are not meant to be used reactively. They are a tool that shippers can use to proactively plan their logistics strategy in order to save money, increase efficiency and better serve their customers. The supply chain is comprised of many moving parts (literally), and in order to better coordinate your strategy and utilize your […] Read More

Shipping is the key to great customer service

king customer care logo

When it comes to online retailers and manufacturers, what’s the most important aspect of customer service? Is it communication? Friendly customer service representatives? A stable process for addressing customer issues and complaints? While all of these things are important, there is one aspect that is ultimately more important for customer service: shipping. Good shipping is […] Read More

The benefits of using GPS tracking at the pallet level

Pallets leave the warehouse. They arrive at their destination. This much is always known by shippers. But what happens to them while en route? How can you tell where they are and when? How can you react to a situation if you don’t know where your shipments are at all times? GPS tracking at the […] Read More

5 shipping questions that analytics can help answer

analyzing shipping data

Analytics are not meant to be used reactively. They are a tool that shippers can use to proactively plan their logistics strategy in order to save money, increase efficiency and better serve their customers. The supply chain is comprised of many moving parts (literally), and in order to better coordinate your strategy and utilize your […] Read More

Shipping is the key to great customer service

king customer care logo

When it comes to online retailers and manufacturers, what’s the most important aspect of customer service? Is it communication? Friendly customer service representatives? A stable process for addressing customer issues and complaints? While all of these things are important, there is one aspect that is ultimately more important for customer service: shipping. Good shipping is […] Read More

The benefits of using GPS tracking at the pallet level

Pallets leave the warehouse. They arrive at their destination. This much is always known by shippers. But what happens to them while en route? How can you tell where they are and when? How can you react to a situation if you don’t know where your shipments are at all times? GPS tracking at the […] Read More