When it comes to online retailers and manufacturers, what’s the most important aspect of customer service? Is it communication? Friendly customer service representatives? A stable process for addressing customer issues and complaints? While all of these things are important, there is one aspect that is ultimately more important for customer service: shipping. Good shipping is […]

Carrier performance is an integral part of the supply chain. It is also the only portion where products are completely out of the hands of the companies that sell and ship them. Because of this, shippers need to make sure that their carriers are performing up to their expectations. Does your carrier track its performance? […]

Choosing the right carrier is critical to shipping success. Many businesses make the mistake of forgetting that this a very important step in the fulfillment process.